From the FCA:
First undertaking received from consumer credit firm under Consumer Rights Act 2015 (CRA) and Unfair Terms in Consumer Contracts Regulations 1999 (UTCCRs)
We have published an undertaking from Capital Financial Management Limited about the consumer cancellation terms in its debt management contract. We were concerned that two terms gave the firm sole discretion in respect of the costs it could charge if consumers cancelled the contract. Another term was not clear what notice period consumers had to give to cancel. The firm was fully cooperative in resolving our concerns. We remind all firms to ensure their contracts comply with requirements for fairness and transparency under the UTCCRs and the CRA. Read further information about our powers and other publications.
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