About The Compliance Company

Ian has more than 16 years’ experience in the compliance industry and during that time has become a well-respected member of the finance and insurance sectors.

Ian is a Director at the Association of Professional Compliance Consultants (APCC) and is also the Chairman, he also chairs the joint APCC / FCA working groups on Authorisations and Supervision. He is also a regular speaker at financial and trade association conferences.”

Ian meets regularly with the FCA to discuss how the Association can work with them to improve communication to their members and ultimately to the regulated firms, he also meets with representatives within the FCA’s various teams to promote collaborative thinking and endeavouring to ensure the right balance between compliance and commercial challenges are addressed.

Call Ian on 01423 522 599 or email us at info@consumercreditcompliance.co.uk.

David Petty has over 25 years of IT network infrastructure experience and has gained the highest qualifications over this period of time. He also has a solid knowledge of the technological side of compliance and his in-depth understanding of IT allows him to ensure that all our computer systems and network structures are always secure and up to date.

Over the last few years David has also undertaken the responsibility of all marketing and sales activities, developing our marketing strategies in line with our company objectives and co-ordinating our marketing campaigns.

Call David on 01423 522 599 or email us at info@consumercreditcompliance.co.uk.

Samantha joined us with extensive experience in operational management. Samantha spent over 5 years at another compliance company which she saw grow from 2 members of staff to nearly 30. Samantha has spent the last 2 years as Head of Operations of a Manchester-based property developer in which Samantha saw a team of 8 expand to a team of over 20.

Having joined us in January 2020 as Group Operations Director, Samantha was appointed Managing Director in July 2020.

Samantha is responsible for driving the business forward and engaging with the team and the wider industry to advance The Compliance Company and our already stellar reputation.

Pat is a hugely experienced professional, having previously had an extensive career in Trading Standards, where she advised firms on all areas of complex Consumer Credit Legislation. Pat is well known and respected in the industry.

Since joining CCC, Pat has built an impressive portfolio of globally based clients, but still has time for small independent firms that need her help and guidance.

Pat holds a Diploma in Consumer Affairs and Trading Standards and is a full member of the Chartered Trading Standards Institute. She is also a Quality Management Systems Lead Auditor to standards ISO 9001:2015 and a qualified Chartered Institute of Environmental Health trainer.

Call Pat on 01423 522 599 or email us at info@consumercreditcompliance.co.uk.

Martin has over 30 years of working in the consumer credit marketplace.

Primarily working for motor finance lenders, Lombard, UDT and First National in sales management and training and development roles. During that time he has worked with retailers and brokers to help them develop the sale of consumer credit products to their customers.

His knowledge of consumer credit regulation over this time has enabled him to deliver practical and engaging compliance training to firms in order to skill their staff and to evidence training competence. Martin delivers our classroom based open courses around the country. He also works closely with Pat in putting together the course material and is currently working with her on the e-learning project.

Call Martin on 01423 522 599 or email us at info@consumercreditcompliance.co.uk.

Jourdain is an experienced compliance professional who previously worked as a regulatory adviser at another compliance consultancy.  Jourdain specialises in FCA compliance, claims management compliance, data protection compliance (Data Protection Act 2018 and the GDPR) and direct marketing compliance (Privacy and Electronic Communications (EC Directive) Regulations 2003). Jourdain has been providing compliance support to consumer credit firms since the transfer from the OFT to the FCA and to claims management firms since 2014.

Jourdain’s track record in consumer credit compliance includes successfully gaining authorisation for complex firms such as loan-based crowdfunding firms, debt management firms, logbook loan providers and high-cost short-term credit firms as well as moderately complex and straightforward business models such as secondary credit brokers.

Jourdain’s has substantial experience of providing compliance support to CMCs ranging from assisting CMCs gain authorisation under the CMRU’s regime to conducting pre-regulator audits, making representations on behalf of CMCs subject to enforcement action and representing CMCs at regulator audits.

Jourdain holds an LLB Law degree from Liverpool University and started his career in the regulated financial services working for Capita Plc as a Graduate Case Handler assessing PPI complaints on behalf of Lloyd’s Banking Group. Jourdain’s first hand complaints handling experience enables him to also provide our clients with bespoke complaints handling support to ensure that they fulfil their complaints handling requirements on an ongoing basis.

Call Jourdain on 01423 522 599 or email us at info@consumercreditcompliance.co.uk.

Helena has worked at Consumer Credit Compliance for over 3 years.  She has an understanding of FCA regulations and consumer credit. She has experience in working in Debt Management, Payment Protection Insurance (PPI) and Individual Voluntary Agreements (IVA).  Her current role is Client Relationship Manager. She is also a key player in business development and sales and marketing.

Her expertise includes over 30 years in health and social care.  She was a former social worker specialising in mental health.  Her expertise includes psychology, sociology, social policy and social work law.  Helena trained as Life Coach with the Coaching Academy in London and mentors those looking for change in their lives.  She  qualified as a reflexologist in 2006.  Her interests are health and fitness, business and personal development and astrology.

Call Helena on 01423 522 599 or email us at info@consumercreditcompliance.co.uk.

Amy joined the Compliance Company in January 2019 as the Appointed Representative Network Manager.

Amy is an intelligent, organised and resourceful professional with a finance focused background. Success has been gained through delivering results across a multitude of business areas and every step forward has been the product of striving and succeeding to beat expectations. A focused and organised individual with the ability to multi-task whilst maintaining attention to detail. Applying a logical approach to tasks and challenges coupled with a strong desire to achieve.

Career highlights include:

• Over 12 years’ experience in the Consumer Credit market
• Previously with a specialist Consumer Credit Broker
• Track record includes;
  • Ensuring businesses operate in a compliant manner consistent with regulatory requirements, professional standards and internal policies
  • Reviewing, improving and updating policy and procedure documents including Regulatory Business Plans
  • Assisting with development and implementation of induction and on-going training programs
  • Strong customer service ethic
• Affiliate member of the International Compliance Association (ICA)
• 3 ICA certificates held (completed in 2017)
  • ICA Certificate in Compliance
  • ICA Certificate in KYC and CDD
  • ICA Certificate in Anti Money Laundering

Call Amy on 01423 522 599 or email us at info@consumercreditcompliance.co.uk.

Jonathan joined The Compliance Company in June 2019 as a Compliance Assistant.

He is working closely with our team of in-house compliance consultants and directors to develop his compliance knowledge and gain valuable experience, with the view to becoming a fully-qualified Compliance Consultant and expert in the consumer credit field.

Jonathan’s role will be mainly to support the business with:

• The drafting of Regulatory Business Plans
• FCA Applications
• Gabriel Reports
• Account Management
• General Compliance Support

Career

Julia is an experienced compliance professional, having worked for the Claims Management Regulator for 8 years, eventually specialising in Financial Products and Services. Here, Julia developed a good understanding of the Industry and its compliance requirements, engaging and supporting businesses. Julia was on the first team of PPI auditors that became the Financial Services Team and held the post of Senior Claims Management Officer for 4 years.

Since leaving the Claims Management Unit in 2016, Julia has consulted to a number of businesses within the Claims Management Sector and sat, briefly, as Chair of the Executive Board at the Alliance of Claims Companies. In 2018 she helped several Companies implement GDPR standards and took up employment as Head of Compliance at one of the top 5 PPI firms, We Fight Any Claim. Julia specialises in data protection compliance (GDPR and Data Protection Act 2018) as well as direct marketing compliance (Privacy and Electronic Communications (EC Directive) Regulations 2003).

Education and Experience

Julia holds an LLB Law Degree from the University of Derby, where she is based. She was selected to represent the University in the English Speaking Union’s National Mooting Competition. Julia’s experience from her time working for the Claims Management Regulator and knowledge of the FCA’s Claims Management: Conduct of Business Sourcebook (CMCOB) can support businesses through the transfer of Regulation. Julia is well known to, and highly regarded, in the Claims Management Industry.

Call Julia on 01423 522 599 or email us at info@consumercreditcompliance.co.uk.

Karen joined The Compliance Company in April 2019 and is a Compliance Administrator.

Call Karen on 01423 522 599 or email us at info@consumercreditcompliance.co.uk.

Ian joined The Compliance Company  in March 2019 as Lead Auditor and Business Development Manager.

Ian has 30 years’ experience in supporting business with compliance having previously been employed by West Yorkshire Trading Standards Service.

Ian’s previous role included being a regional coordinator for the  11 trading standards authorities within the Yorkshire and Humber region and Ian has represented the region at national level.

Ian is a qualified Lead Auditor and has undertaken multi-disciplined audits in the motor trade, retail sectors as well as undertaking internal quality audits.

Ian also maintained and developed relationships with key external stakeholders and project managed a number of successful externally funded projects.

Call Ian on 01423 522 599 or email us at info@consumercreditcompliance.co.uk.

Louise is a Graduate in Law and Business. Her background is in Consumer Protection Law, having worked as a Consumer Advisor and Fair-Trading Officer within Nottingham, Derby and Suffolk County Councils. Louise was contracted to the Claims Management Unit in 2010 when it operated a Consumer Support Team, then later was appointed to the Financial Claims Team. Louise is well versed in Claims Management legislation and has supported a number of Firms over the years in ensuring their compliance with CAPR. Louise was headhunted to join the CMC Team here at The Compliance Company and assist Clients in the transition from the CMR to the FCA.  Since joining the Team, Louise has successfully supported many Firms through the application process.

Oliver is an experienced compliance professional who previously worked in an in-house compliance role, and began his career at the FCA. Oliver’s experience at the FCA included working in Retail Lending Supervision where he was primarily responsible for the supervision of the retail lending products of three of the UK’s largest retail banks. Oliver has strong experience scoping and executing supervisory reviews/deep dives and in utilising the regulatory toolkit.

Oliver holds a first class degree from Durham University and has worked in Consumer Credit and Retail Banking financial services since graduation. His experience offers invaluable insight into regulatory expectations and enables him to provide specialist compliance support pre-authorisation to meet the FCA’s Threshold Conditions and post-authorisation to ensure that customers are consistently provided with good outcomes.

Oliver have a proven track record of leveraging his FCA experience to successfully lead a range of complex Consumer Credit firms, including FinTech lenders, through authorisation.