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Our services include:

  • An end to end Complaint TOM review
  • Complaint TOM healthchecks
  • Root cause analysis reviews
  • MI testing
  • Provision of complaint handling resource, including QA and operational management
  • Complaint handling workshops and training


CPD accredited courses and e-Learning to help you achieve and retain total compliance

Our e-learning courses

Why choose The Compliance Company?

We can support you in all aspects of complaints. We can assist you by providing bespoke services under our Complaints Target Operating Model (TOM) and undertake complaints reviews to identify root cause analysis (RCA) as well as training on both a senior and front line level.




What our Clients Say

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  • “I’ve had some great engagement with your team over the last couple of days, impressively proactive thank you”

    Andy Mielczarek

    Chetwood Financial Limited

  • “I would just like to say that your Company were extremely professional and helpful when doing our FCA application. I found it extremely complicated myself and when we contacted your company you did it all from start to finish, taking the burden off us. So thank you very much for that”

    Ann Chwieseni

    Russell Telecom

  • “After struggling to work our way through the new, complicated FCA regulations, we decided to seek professional support in this area, both on behalf of ourselves and also our customers. After a quick web search, we found Consumer Credit Compliance Ltd and they provided an immediate response to our request for help -much to our relief! CCC have proved themselves to be very efficient and professional at all times, which has been invaluable to us. We would definitely recommend their services to help anyone looking to demystify the regulatory process.”

    Anna Lafford


Get in Touch

Speak to us to find out how we can help you: